Monitoring & Management
Monitoring & Alerts
Metrics, alerts and health status for your VMs.
Managed Support
Keep your platforms running with continuous monitoring and planned maintenance
Your cloud environments and the platforms installed for you are monitored continuously; a crossed threshold raises an alert, and the alert leads to a response. Patches, capacity and releases are tracked on a plan, and the work done and the capacity trend are reported in writing every month.
Service scope
Continuous monitoring
Platform components are monitored; a crossed threshold raises an alert, and the alert leads to a response.
Written service scope
Which components are monitored and how incidents are handled are written into the contract.
Release and patch tracking
Security patches are applied in planned maintenance windows.
Monthly report
The month’s interventions, changes and capacity trend are reported in writing.
Capacity planning
Usage trends are tracked; disk, memory or CPU shortages are flagged early and growth is planned.
Change log
Every change to the platform is logged with who made it, when and why.
How to get started
- 1
Scope call
The platforms and components to monitor, maintenance windows and contacts are mapped.
- 2
Connecting the platform to monitoring
Your cloud environment or the platform installed for you is connected to monitoring, together with its installation documents.
- 3
Thresholds and alerts
Thresholds are set for each component, and who receives alerts through which channel is written down.
- 4
Ongoing operations
Alerts are handled, patches are applied in planned windows and changes are logged.
- 5
Monthly review
The month’s interventions, capacity trend and recommendations are reviewed together, and the scope is updated if needed.
Who does what
| Included in the service | On your side |
|---|---|
| Monitoring components and handling alerts | Approving maintenance windows |
| Responding to platform incidents | Application-level work and application owners |
| Security patches and release tracking | Business priorities |
| Capacity tracking and the monthly report | Approving major changes |
| Change log | Authorized contacts |
Related products
Containers & Developer Tools
Managed Kubernetes
A managed cluster service that simplifies Kubernetes.
Compute
Private Cloud
A resource pool with its own quotas, network and users.
Frequently asked questions
- Which platforms are covered?
- Your environments on the cloud service and platforms installed in your own data center as part of a deployment service are covered; platforms installed by another company are not. The scope is written into the contract component by component.
- Does our own team keep access to the platform?
- Yes. Permissions stay with you; the support team accesses the platform only for the work defined in the contract, and every change it makes is logged.
- How are we notified of an incident?
- Who receives alerts and incident notices, and through which channel, is agreed in the scope call and written into the contract.
- Is the application layer covered?
- The scope is the platform layer: servers, storage, network and platform components. Application-level work is discussed separately and handled if it is written into the scope.
- What happens when the contract ends?
- Term and exit conditions are written into the contract. When the service ends, documentation and access are handed over to your team in full.
- How is it priced?
- The monthly price depends on the size of the monitored platforms and the work in scope.
About the related products
Monitoring & Alerts
- What are the main functions of Monitoring & Alerts?
- Virtual machine metrics (CPU, memory, root file system usage, network traffic, power state), network flows, alert rules and notifications, the audit log, quota usage and backup status. Storage IOPS and latency metrics are not provided.
- How do I enable Monitoring & Alerts?
- The monitoring screens come ready in your cloud portal, with no separate panel or sign-in. You add, edit and switch off alert rules and notification channels yourself from the portal.
Take the next step
Tell us which platforms you want monitored; a written service scope and price proposal follows the call.